Sizing
How do I find my size?
Please use the size chart on each product page and measure yourself before ordering. Because all items are made to order, we cannot accept returns or exchanges for wrong sizes selected.
I ordered the wrong size — what can I do?
We understand sizing can be tricky! If you ordered the wrong size, PLEASE Contact us within 14 days of delivery at contact@apecalisthenics.com with your order number and situation.
Shipping
How long does it take to receive my order?
All products are custom made-to-order. Here's the full timeline:
- Processing: 1–2 business days
- Production: 3–7 business days
- Shipping (US, domestic facility): 3–5 business days
- Shipping (US, international facility): 9–14 business days
Total delivery time = processing + production + shipping. Please allow up to 3 weeks for international orders.
Do you ship internationally?
Yes! Estimated shipping times after production:
- Canada: 5–10 business days
- Europe: 7–14 business days
- Rest of World: 9–21+ business days
How do I track my order?
You'll receive a tracking number via email once your order ships. Please allow 24–48 hours for tracking to update.
Returns & Refunds
Do you accept returns or exchanges?
Because every item is custom-produced at the time of purchase through our print-on-demand partner, we do not accept returns or exchanges for wrong size, change of mind, or buyer's remorse. Please review the size chart carefully before ordering.
What if my order arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, we'll make it right. Contact us within 7 days of delivery at contact@apecalisthenics.com with your order number and a clear photo of the issue. We'll offer a replacement or store credit at our discretion.
Can I cancel my order?
Orders can be cancelled within 12 hours of being placed. After that, production has begun and cancellations cannot be guaranteed. Contact us immediately at contact@apecalisthenics.com.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.
My tracking says delivered but I didn't receive my package.
We are not responsible for packages lost or stolen after confirmed delivery. Please contact your local carrier to file a claim.
I entered the wrong shipping address — can you fix it?
Please double-check your address before completing your order. Contact us immediately at contact@apecalisthenics.com if you need to make a change. We cannot guarantee address changes once production has started.